Delivery & Returns

Every piece from The Humble Woodshed is individually handcrafted in my Gloucestershire workshop. I want ordering from me to be straightforward, so below you'll find information about delivery, returns and personalised or bespoke pieces.

UK Delivery

Most items are individually handcrafted or prepared to order. Please allow approximately 2–3 working days for preparation, followed by 2–3 working days for delivery.

UK delivery is charged according to the item and will be clearly shown when ordering. Smaller items and clocks are carefully packaged and sent using a tracked delivery service. Larger furniture pieces may have different delivery arrangements depending on size and location.

For larger pieces, I may also be able to offer personal delivery within the local Gloucestershire area — please contact me to discuss this before ordering.

Returns

I hope you'll be delighted with your purchase.

However, if you change your mind, please contact me within 14 days of receiving your order. Items should be returned unused and in their original condition and packaging.

Unless an item is faulty or damaged, return postage costs are the responsibility of the customer. Please contact me before returning an item so I can provide the appropriate return details.

If your order arrives damaged or there is a problem with your purchase, please contact me as soon as possible and I'll do my best to put things right.

Personalised & Bespoke Orders

Many of my pieces can be personalised or made specifically for you.

This includes my Dual and Triple Time Zone Clocks and other commissioned pieces.

Because personalised and bespoke items are made specifically to your requirements, they cannot be returned or exchanged for a change of mind.

If a personalised or bespoke item arrives damaged, is faulty, or does not match the agreed specification, please contact me and I will work with you to put things right.

Questions?

If you have any questions about delivery, returns or a bespoke order, please get in touch before ordering. I'm always happy to help.